This post is the fifth and last of a series of posts describing what we do on a daily basis. If you’re interested in reading more you can follow the tag #a8cday. If you want to join us, we’re hiring! Here’s my day as a Happiness Engineer.
When I applied for the job of a Happiness Engineer, besides falling in love with the title right away, I didn’t really know what I was expected to do. After the last few weeks (mostly during my trial, and about a week of full time employment), I realized that this title is so wide in what it encompasses, that it’s difficult to sum up. To help people who might want to work with us, Automattic employees will be casting their day’s of work in their personal blogs, under the tag #a8cday – you’re welcome to read up about it!
Generally speaking, Happiness Engineers help out in many ways, including writing Daily Post and Hot off the Press articles, speak at WordCamps, write up the support docs, answer questions in the public forums and private forums posts, as well as private Live Chat support. I’m assigned to the latter, and therefore most of my day involves around answering chats and helping WordPress.com users with whatever they need.
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